How to get a National Rail Ticket Refund

We've all been there, purchasing National Rail tickets far in advance and then something comes up that means you cannot travel anymore. Or what about having a train ticket but the train is cancelled all of a sudden? What should you do? Are you entitled to get a refund? Well yes is the short answer but it all depends on the type of ticket you have purchased.

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For most tickets purchased with National Rail, you will be able to get a refund on ticket prices on the condition that you apply for a refund in advance of the travel dates. There is also the possibility of getting a refund on a return portion of a ticket if you are unable to make a return leg of a journey.

There are exceptions to this though, such as tickets purchased as part of a sale or special offer tickets. Advance tickets are another category that are exempt from refunds being offered. These may not include a refund option so make sure you read the fine print before making these types of purchases in future.

To avail of a refund, simply take your ticket to wherever you purchased it in advance of the travel dates. Refund application forms are available at every ticket office and once you fill the form out you are entitled to a cash refund on the spot.

For those of you that purchased tickets online or by phone the process is a little bit more complicated. You must return your ticket by post along with a cover letter explaining the reason you require a refund. You should also be aware that National Rail can also charge a refund fee sometimes on certain tickets. This is an administration fee which caries according to the price of the ticket but it will not exceed £10.

In the event that you are ready and willing to travel but your train is delayed significantly or cancelled altogether, you will also be entitled to compensation in the form of a partial refund. For more information on this type of refund please visit www.nationalrail.co.uk.

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